FAQ on Flinktax

1.What is Flinktax?           

 Flinktax is a modern platform that allows you to do your tax return easily, conveniently and online

We offer you a user-friendly environment where you can easily upload your tax documents, enter important information and follow the entire process from preparing to filing your tax return. Our platform makes the tax process easier and saves you time, while our experienced experts ensure that your tax return is processed correctly and on time.

2.Is Flinktax safe?      

Our servers are all located in Germany to ensure the highest security standards.

We only use your personal information to submit your tax return digitally to the tax office. We store your data in accordance with legal requirements and are obliged to keep it for five years in order to comply with any queries from the tax office. This storage also has another advantage: thanks to the data transfer next year, your tax return will be even quicker and more convenient with Flinktax! We strictly adhere to the provisions of the European General Data Protection Regulation (GDPR) to ensure your privacy. All your data transfers are made over encrypted HTTPS/SSL connections to ensure that your information remains confidential.

Our servers are all located in Germany to ensure the highest security standards

We only use your email address to provide you with valuable tips and information about your tax return. We will also inform you about the introduction of new functions

You can be sure that we will not share any information you provide in the chat related to your tax return with tracking services or advertisers. All data collected is used only to improve our product and marketing efforts and to generate anonymous statistical values. Your privacy remains protected with us at all times.

3.Expats: How does Flinktax support you?

If you're an expatriate living and working in Germany, we understand the unique tax challenges you may face.  

Flinktax specialises in helping expats with their tax affairs. Our experienced tax experts are well versed in the complex tax aspects of expatriates and can ensure that your tax return is processed correctly and efficiently. Our user-friendly platform makes it easy for you to enter all the relevant information, and our experts will review your details to ensure that all the necessary steps are taken to meet your tax obligations while maximising your refund.

At Flinktax, we know that expats have specific needs when it comes to tax issues. That's why we offer bespoke solutions tailored to your individual circumstances. We're here to help you make sure you get the most out of your tax situation and focus on making the most of your stay in Germany.

4.How is foreign income taxed in Germany? 

Income that you have earned abroad during your stay is subject to the so-called progression proviso in Germany.  

This means that it is included in the calculation of the tax rate that is applied to your actual taxable income. As a result, this foreign income increases the tax rate on your domestic income. Income earned during your stay in Germany is generally subject to full tax liability.

 5.As an expatriate, can I deduct my relocation expenses related to my job from my tax return?

If your change of residence is undoubtedly due to professional reasons, you can include the costs associated with the move as so-called income-related expenses in your tax return.

This can be the case, for example, if you changed your place of residence because of a new job and the move was necessary in order to be able to carry out your professional activity. Such work-related moving expenses may include expenses such as transport costs, estate agent fees, rent deposits or double rent payments. It is important to note that there are certain conditions that must be met in order for these costs to be tax deductible. As a rule, the costs must be related to your professional activity and must be verifiably incurred.

6.Why do I have to declare my income from abroad in my German tax return?

If you are resident in Germany, foreign income is generally subject to taxation in Germany.

This applies regardless of whether or not there is a double taxation agreement (DTA) with the foreign country in question. As a rule, therefore, this income is taxed in Germany, irrespective of possible international agreements.

7.How does Flinktax work?

You register on our platform, answer our simple questions, upload the required documents and we take care of the rest.

Flinktax offers you a simple and convenient way to complete your tax return online
  1. Registration: Log in to our platform and create your personal user account. Enter the required information such as name, email address and password.
  2. Profile creation: After registration, our onboarding process will guide you through the profile creation. Provide additional information such as personal details, tax identification number and relevant tax information.
  3. Answer questions: Start working on your tax return by answering our easy-to-understand questions. Flinktax will guide you through the process and ensure all relevant information is captured.
  4. document upload:Upload the documents required for your tax return. Our platform allows you to store your documents securely and digitally.
  5. Professional review: Our experienced tax experts will review your details and documents to ensure everything is correct and complete.
  6. Editing and submission: After the review, your tax return will be processed and submitted to the tax office via the official ELSTER interface. You can follow the progress of your tax return in real time.
  7. Refund: As soon as your tax return is processed and a refund is due, the amount will be transferred to the account you specified
  8. Support:Our customer support is available throughout the process to answer your questions and assist you

Flinktax offers a seamless, efficient and reliable solution to complete your tax return stress-free. You retain control of the process and can rest assured that your tax affairs are in capable hands

8.Will I get help with questions?

Of course! Our customer support team is here to answer all your questions and help you through every step of the process.

Our customer support team is available to answer all your questions and assist you throughout the process
  1. Direct chat support: We've included a handy chat on our platform that allows you to ask your questions directly to us. Whether it's about specific tax details, process flow or general enquiries, our team is here to help. You'll get timely answers that help you understand more clearly what you need to do.
  2. FAQ and Resources: In addition to our direct chat support, we offer a comprehensive collection of frequently asked questions (FAQs) and resources that provide you with useful information and guidance. These can help you find answers to common questions and steer you in the right direction

    Our goal is to make sure you go through the tax filing process without confusion or uncertainty. Don't hesitate to use chat support or browse our resources to get the answers you need. We're here to help you get the most out of our platform and guide you every step of the way.

 

9.How do I get my tax refund?

Once your tax return is processed, your refund will be transferred to the account you specified.

In most cases you can expect a refund of overpaid taxes. Once your tax return has been processed by Flinktax and sent to the tax office via the official ELSTER interface, the process begins. The tax office checks your information and calculates the amount you will get back. This amount is then transferred to the bank account you specified. Please note that the exact time for the refund may vary

10.How much does it cost to use Flinktax?

At Flinktax, we have transparent and fair pricing based on your tax refund

Our fee for individual filing is only 119 euros. For joint filing, it is 169 euros.

11.How much does it cost to use Flinktax? 

At Flinktax, we have transparent and fair pricing based on your tax refund.

We understand the importance of flexibility and convenience. That's why you can use Flinktax not only on your computer, but also on your smartphone. Our website is optimised for mobile devices, so you can easily complete your tax return on the go. In addition, we are currently working on our own app, which will be available soon. The Flinktax app will make it even easier and more convenient to prepare and manage your tax return. You can upload documents, answer questions and track the progress of your tax return anytime, anywhere, right from your smartphone.